We have a team of dedicated and hard-working Customer Support Specialists to help your end customers with any troubleshoot tricky (and not-so-tricky) problems all day, every day. Our team is comfortable in switching gears quickly, and passionate about helping people. We pride ourselves working on behalf of you and we know that we are responsible for holding down the fort.
Our support specialists have good knowledge of blockchain technology as well as web design and development / software methodologies. This makes us a brilliant combination as we are able to work with products, custom build solutions, exchange platforms, ICOs as well as technology platforms.
KCC is empowering Crypto Exchanges, ICOs & Blockchain Companies to resolve customer issues faster and on time with our Dedicated Support and Community Management services.
We are able to support our clients 24 X 7 in all time-zones as we have a team spread across the globe. This makes us unique when we are talking about global products, platforms or services.
As a Customer Support team - our typical day includes the following:
- Answer inbound communications from customers and leads
- Answer questions about our product or services and troubleshoot technical issues via email support.
- Relay customer feedback and escalate bugs
- Work with the development or product team on projects that contribute to the product and customer experience.
- Hands on experience with lot of blockchain products, exchange platforms, ICOs and technology platforms
- In depth knowledge of Web Design and Development Technologies, Blockchain Explorers, Browser Tools, HTML5 , CSS3, JQuery, Javascript, etc.
- Excellent hands-on experience with popular customer support and ticketing tools Freshdesk, Zendesk, Zoho Desk, Kayako, Intercom, etc. If you use any other tool - no worries we are always ready to learn and we learn it real quick!
- We love solving problems and helping people
- We are highly empathetic and are great at communicating complex information in a digestible format to customers at all knowledge levels
- Team of excellent writers and communicators
- Always excited about the opportunity to work in a fast-paced and changing environment, and like to experiment, test, and troubleshoot
- We are a self-starters and work well on our own